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SIMPLI BLANKS | POLICIES & SHIPPING INFORMATION

SIMPLI BLANKS | POLICIES & SHIPPING INFORMATION

Processing Time is the same to next business day from the time your order is paid out; excluding holidays and weekends. In case our store has to be closed on certain days out of the ordinary,  it will be reflective on our store banner and on checkout estimates.  Shipping time is separate from the processing time and will depend on the shipping method chosen & the carrier of your choosing.

We DO NOT accept returns or order cancellations for any given reason.  Please ensure your orders are correct before checking out and that the shipping times chosen are reflective to your needs.

Products are sold "AS IS" and no refunds or exchanges will be made on items that have been altered for any given reason. 

BEFORE ORDERING

-Please refer to the sizing charts provided to ensure a good fit as there are no refunds or exchanges due to sizing error. 

-Please note that item colors may slightly differ depending on the batch. 

-Please double check your order and ensure that everything is correct before placing your order. We CAN NOT edit an order including adding items, changing colors or changing sizes. Once the order has been placed, your order will be sent with the requested items on that order. 

MISSING, WRONG OR DAMAGED ITEMS

It is the customers responsibility to make a claim regarding missing, defective or incorrect items within 48hrs of the delivery of their order.  All claims must be emailed to simpliblanks@gmail.com and requested pictures of items must be provided with the original shipment and shirt packaging. 

For damaged packages or missing items the following photos MUST be attached in order for the claim to be reviewed:  

-Photos of the original package showing the complete front and back of the original packaging. One of the photos MUST have a clear view of the shipping label.

If a package has been damages during transport, please take various photos of the damage as it will be needed for a claim. (The more the better)

* Videos are also welcomed and may be requested. They however must meet the requirements above.  

- For wrong items received, a picture of the item must be in the original packaging with the barcode fully visible and must match our records of items shipped. If the items do not match our records, the items must be shipped back and store credit will then be provided. 

For damaged merchandise the following photos MUST be attached in order for the claim to be reviewed.

Photos must have the items laid flat and show the entire item in the photo, front and back.  

* Videos are also welcomed and may be requested or required. They however must meet the requirements above.  

NO REFUNDS OR EXCHANGES WILL BE GIVEN ON ITEMS THAT HAVE BEEN ALTERED FOR ANYGIVEN REASON.  ITEMS ARE SOLD AS IS, SUBLIMATE AT YOUR OWN RISK. NO REFUNDS OR EXCHANGES WILL BE MADE IF YOU ARE NOT SATISFIED WITH YOUR SUBLIMATION RESULTS. 

After reviewing your claim, we may require more photos,  including other items that were shipped in the same package.   It will then be at our discretion to either replace the item, issue a refund, give store credit or offer to submit an insurance claim on your behalf.  Pictures must be added to the claim or the claim will be considered incomplete and will result in being denied further assistance to resolve the issue. 

No reports will be reviewed after 48hrs has passed from the time your package is delivered
Items are sold AS IS and NO REFUNDS OR EXCHANGES WILL BE GIVEN ON ITEMS THAT HAVE BEEN ALTERED, FOR ANYGIVEN REASON. 

INTERNATIONAL SHIPPING, ADDITIONAL SHIPPING FEE, OR SHIPPING DELAYS

You are responsible for any and all Taxes and Duties that may be added to your order by the carrier.

If you decline any packages you will not get a refund and will need to pay for the additional shipping cost if you'd like it reshipped to you.

If you do not provide the right shipping address or the package is returned to us, you will be responsible for a 25% restocking fee or any additional cost of reshipping. (If the package is returned; if it is not, no refund will be made due to customer error.)

Once your package has been received by USPS, FedEx, or UPS for shipping; Simpli-blanks is no longer responsible for the package. Simpli-Blanks is not responsible for ANY lost items or delivery delays that may occur once the carrier has the package. WE DO NOT GAURANTEE SHIPPING TIMES. If you have a problem receiving your package, contact us 20 days after the package has been shipped so that we could file a claim on your behalf.  Refunds or package replacements will only be given after the claim is complete. If you need items from a lost package they must be re-ordered. 


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