SIMPLI BLANKS | POLICIES & SHIPPING INFORMATION
SIMPLI BLANKS | POLICIES & SHIPPING INFORMATION
Once your order is paid, we typically process it by the end of the next business day, excluding holidays and weekends. If our store needs to close unexpectedly, these changes will be clearly displayed on our store banner and updated in the checkout process.
Please note that shipping time is separate from processing time. The duration of shipping will depend on the shipping method and carrier you select during checkout.
We DO NOT accept returns or order cancellations for any given reason. Please ensure your orders are correct before checking out and that the shipping times chosen are reflective to your needs.
Products are sold "AS IS" and no refunds or exchanges will be made on items that have been altered for any given reason.
ORDER INFORMATION
We do not accept returns or order cancellations for any reason. Please ensure your orders are correct before checking out, and select shipping times that meet your needs.
Products are sold "as is," meaning no refunds or exchanges will be made on altered items.
**Before Ordering:**
- Refer to the sizing charts provided to ensure a proper fit, as we do not offer refunds or exchanges for sizing errors.
- Be aware that item colors may slightly vary depending on the batch.
- Double-check your order to ensure everything is correct before placing it. We **cannot** edit an order after it's placed, which includes adding items, changing colors, or adjusting sizes. Once an order is placed, it will be processed as initially requested.
MISSING, WRONG OR DAMAGED ITEMS
**Claims for Missing, Defective, or Incorrect Items**
It is the customer’s responsibility to file a claim for missing, defective, or incorrect items within 48 hours of order delivery. All claims should be emailed to simpliblanks@gmail.com, accompanied by requested photographs of the items and the original shipment packaging.
**For Claims Submission:**
- **Missing Items or Damaged Packages:**
- Include photos of the original package, showing both the complete front and back.
- Ensure one photo clearly shows the shipping label.
- For damaged packages, provide multiple photos of the damage for review. More photos are encouraged.
- **Wrong Items Received:**
- Provide a picture of the item in its original packaging, ensuring the barcode is fully visible.
- If items do not match our records, you must return the items, after which store credit will be issued.
*Videos meeting the above specifications are also welcome and may be requested.*
For damaged merchandise the following photos MUST be attached in order for the claim to be reviewed.
Photos must have the items laid flat and show the entire item in the photo, front and back.
* Videos are also welcomed and may be requested or required. They however must meet the requirements above.
NO REFUNDS OR EXCHANGES WILL BE GIVEN ON ITEMS THAT HAVE BEEN ALTERED FOR ANYGIVEN REASON. ITEMS ARE SOLD AS IS, SUBLIMATE AT YOUR OWN RISK. NO REFUNDS OR EXCHANGES WILL BE MADE IF YOU ARE NOT SATISFIED WITH YOUR SUBLIMATION RESULTS.
After reviewing your claim, we may require more photos, including other items that were shipped in the same package. It will then be at our discretion to either replace the item, issue a refund, give store credit or offer to submit an insurance claim on your behalf. Pictures must be added to the claim or the claim will be considered incomplete and will result in being denied further assistance to resolve the issue.
No reports will be reviewed after 48hrs has passed from the time your package is delivered.
Items are sold AS IS and NO REFUNDS OR EXCHANGES WILL BE GIVEN ON ITEMS THAT HAVE BEEN ALTERED, FOR ANYGIVEN REASON.
INTERNATIONAL SHIPPING, ADDITIONAL SHIPPING FEE, OR SHIPPING DELAYS
You are responsible for any and all Taxes and Duties that may be added to your order by the carrier.
If you decline any packages you will not get a refund and will need to pay for the additional shipping cost if you'd like it reshipped to you.
If you do not provide the right shipping address or the package is returned to us, you will be responsible for a 25% restocking fee or any additional cost of reshipping. (If the package is returned; if it is not, no refund will be made due to customer error.)
Once your package has been received by USPS, FedEx, or UPS for shipping; Simpli-blanks is no longer responsible for the package. Simpli-Blanks is not responsible for ANY lost items or delivery delays that may occur once the courier has the package. WE DO NOT GAURANTEE SHIPPING TIMES & WILL NOT REFUND SHIPPING OURSELVES FOR ANY GIVEN REASON, INCLUDING NEXT DAY EXPEDITED SERVICES THROUGH USPS OR UPS. If you have a problem receiving your package, contact us 20 days after the package has been shipped so that we could file a claim on your behalf. Refunds or package replacements will only be given after the claim is complete. If you need items from a lost package they must be re-ordered.